Are you charismatic with an enthusiasm to support new and existing higher education students with disabilities and specific learning differences?

Are you able to demonstrate your ability to actively listen to students and provide clear information to support them over the phone and/or via email? 

Do you have a passion for helping vulnerable students achieve their higher education dreams? 

Are looking to join a fun, professional and passionate team who pride themselves on providing a fantastic internal support infrastructure for the team and develop their skills to grow within the company.   

Main tasks include:

●          Taking bookings for appointments with students over the phone, email, post and through the web app.

●          Answering student queries via phone or email.

●          Liaising with colleagues, freelance contractors, government funding bodies and higher education institutions.

●          Actively identifying problems and proposing corrective measures to continually improve the internal processes and quality of service.

●          Working closely as a team to provide excellent customer service

 

You will be required to undertake a DBS Check for this role

 This role is office based, with the induction and training at their head office near Old Street station.

 Benefits include 21 days holiday + bank Holidays, company pension, discounted medical scheme, casual dress and company events