My client is looking for a keen enthusiastic individual to work with a small team in a family run business, supporting and managing day to day operations reporting to the management.  Some experience is required including good people skills, accurate admin and a “can do” attitude. Full training will be given to the right person.

Key Responsibilities

  • Operating and maintaining customer information and equipment records within a contact management software system and an accounts software system for all the processes involved from order taking through to invoicing and following up where necessary.
  • Dealing with incoming calls and emails from customers requesting product information, appliance repairs and maintenance, and ensuring these are managed and dealt with correctly and efficiently, with support from the management and technical department.
  • Preparation and distribution of price quotations for customers and providing sales support and follow-ups.
  • Sales and purchase order processing (equipment and spare parts). 
  • Distribution of spare parts to customers and mobile service engineers, managing the process through to delivery and keeping customers updated on the process of their orders.
  • Arranging and planning installations and delivery/collection of goods.
  • Supporting colleagues to resolve any ad hoc requests; liaising with management to ensure queries and issues are carried out efficiently.
  • General administration and office duties.

Skills

Attention to detail

Good communication both written and verbal

Confident in liaising with all levels of staff

Excellent Customer Service

MS Office computer literate