JOB DESCRIPTION: 

You will ideally have a minimum of 3 years office experience and have a “can do” attitude. 

Reporting to the Sales Admin Manager, you will be responsible for processing all orders and enquires and other related tasks, working alongside the sales team to deliver a high-quality customer service. 

REQUIREMENTS:

  • A passion to provide an excellent customer support experience
  • Previous sales admin experience
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters, situations and requests
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritise and manage time effectively
  • Competent Mac user 

KEY RESPONSIBILITIES: 

  • Sales order processing. This will include raising order confirmations, invoices and processing payments.
  • Liaise with customers about the status of their order, enquiry or any other topic they have raised.
  • Organise service/repairs of customer equipment whilst liaising with international service centres
  • Work with Sales Admin Manager and Logistics Manager to coordinate and prioritise the dispatching of goods
  • Other general duties include: Answering the telephone, assisting with visitors when necessary, dealing with any post, processing received payments
  • Assist with the day to day running of the office
  • Looking after the customer from order through to delivery of system and assisting with all pre and post sales care.