The role will involve spending time on the help desk communicating with customers via email and telephone and also travelling to the site to support and install the company’s product.


  • Onsite installation and training of customers.
  • Frequent travel to customers across the UK.
  • Based at home, equipment supplied if required.
  • Company meetings and training held in Berkhamsted.


  • Good clear telephone voice.
  • Good communication skills.
  • Knowledge of VOIP and TCP networking protocols would be advantageous but willingness to learn is vital.
  • Ability to fit into a small team.