This role is to be the first point of contact by receiving incoming calls and welcoming visitors/contractors, working closely with the Office Manager to assist varied facilities tasks. 


As well as running the reception, this role will be assisting the Office Manager with some administrative duties.

Duties will include

  • Greeting visitors and informing relevant associates of their presence
  • Making sure visitors are signed in and have security passes
  • Making sure any contractors to the business sign the relevant forms before working on site
  • Making coffee/tea or refreshments for visitors if required
  • Answering incoming calls for the business in a timely and professional way
  • Screen external calls before transferring them
  • Answering the gate buzzer in an appropriate manner and directing the visitors to the correct place
  • Distributing incoming post and franking all outgoing post
  • Sending out any paper invoices generated from the Finance team
  • Managing large outgoing mail-outs to customers
  • Raising and receipting purchase orders for Facilities
  • Maintaining records of all suggestion box entries
  • Logging maintenance issues reported by associates
  • Sending out supplies and literature to field-based associates
  • Managing the Reception email address box for the business and responding to emails in the appropriate way
  • Input Boot stock orders for the field team
  • Responsible for bringing out the register and the first aid kit when there is a fire alarm is sounded


  • GCSE English & Mathematics A to C
  • Educated to A Level standard of equivalent, preferable but not essential

Experience & Skills:

  • Positive and friendly attitude
  • Previous experience of running a reception in a medium-sized business
  • Excellent telephone skills
  • High level of customer service skills
  • Presentable as the face of the company
  • Attention to detail
  • Good organization
  • A team worker, happy to be involved in all aspects of the business
  • Experienced in Microsoft Word, Excel and PowerPoint