As Reception Manager, you will be able to deliver high standards of services to all hotel guests and drive profit from the business focusing on quality. Provide training on hotel policies and procedures to enable Receptionists to carry out their duties.

The role:

  • Deliver the highest levels of customer service to our guests at all times, ensuring our guests’ expectations are constantly met and exceeded
  • Respond and action external and internal emails
  • Communicate with all departments within the hotel regarding guest requirements
  • Ensure all revenues are posted and guest ledger and PM accounts are balanced to credit limits and have correct back up for billing
  • Manage the control and security of all floats, tills and cash deposits in accordance with  hotel procedure
  • Train and develop all members of the Reception Team to achieve and maintain standards to the highest possible level
  • Prepare effective weekly rotas
  • Ensure that all customer comments and complaints are acted upon with all due diligence.
  • Actively seek ways to improve the Reception and Front Office operation in partnership with the Hotel Manager

The Candidate:

  • Strong organisational and communication skills
  • Good command of the English language
  • Excellent leadership skills
  • Courteous, friendly and warm nature
  • Passion for providing a consistently high standard of customer service
  • Flexible to work shift work patterns which will include early mornings, late evenings and weekends
  • Ability to prioritise and organise workload
  • Proven ability in a similar role and knowledge of Opera would be advantageous

 

Benefits:

  • Up to 28 days holiday including bank holidays per annum
  • Discounted rates for you & your family
  • Meals on Duty