Customer Services Representative

£21,000 - £25,000

Outskirts of Tring

We are looking for someone who has experience of working in customer service to handle customer orders and queries and also promote other services the business offers. You will need to have an excellent telephone manner and be confident liaising with customers.

The role:

  • Process both new and standing orders
  • Provide customers with quotes and follow up on these quotes
  • Resolve customer queries
  • Ensure that customers have received their deliveries and resolve any issues that may arise
  • Process any customer returns, liaising with purchasing/warehousing to ensure supplier returns are actioned
  • Create and maintain customer templates to ensure the list of stocked items available is always up-to-date
  • Maintain customer webstores, updating and amending as the need arises
  • Produce detailed monthly reports showing details of all customer orders and summary information

Requirements:

  • Customer service experience
  • Strong attention to detail and excellent communication skills to be able to fully understand the customers needs
  • Good computer skills
  • Ability to use initiative and problem solving