Job Description – Customer Relationship Manager (CRM)

We are looking to recruit a Customer Relationship Manager (CRM) to join our successful CRM team. This position will suit an enthusiastic and motivated individual looking to develop a career in sales

The CRM team’s main responsibility is to generate business through existing and new sources as the first point of contact for prospective clients to the business.

Working in an energetic and lively environment the successful candidate must have excellent phone manner, a good work ethic and some experience in a customer-facing role is desirable.

Main Responsibilities include:

  • Being the first point of contact for new enquiries generated by some of the company’s key channels including affiliate recommendations (UK and overseas teams) and Marketing.
  • Working through the company database to identify new opportunities with existing clients.
  • Engaging existing clients and ensuring they are receiving the appropriate level of communication from the business.
  • Liaising with fellow CRM, dealers and affiliates to highlight areas of current and future opportunity.
  • Ensure a full, detailed analysis of the client to ensure the highest possible chance of future engagement with the business.
  • Building on recommendations from both the UK team and overseas teams and Marketing channels.
  • Ensure the values of the company are represented as this important ‘front-line’ area of the business.

Skills and competencies:

Minimum passes in English GCSE’s and Math’s.

The role involves strong communication skills.

 A good telephone manner is a must, along with enthusiasm and a ‘can-do’ attitude.

Working as part of a team liaising and providing information to key elements within the business.

The candidate will be self-motivated, and sales driven.

Ideal candidates should have some experience in a customer facing role and an ability to demonstrate the above points.

Full training will be provided.